Privacy Policy

Effective Date: September 17, 2026

UNICare Home Health Services LLC (“UNICare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, contact forms, telephone communications, and text messaging services.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including your name, telephone number, email address, mailing address, preferred method of contact, service inquiries, and other information submitted through our website or communicated to our staff.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, referring website, pages visited, and general website usage information. Cookies and similar technologies may be used to operate and improve the website.

Please do not submit sensitive medical information, diagnoses, Social Security numbers, financial information, or emergency requests through our general website contact form or by text message.

HOW WE USE INFORMATION

We may use the information collected to:

• Respond to questions and service inquiries
• Coordinate services, appointments, schedules, and caregiver communications
• Provide customer service and administrative support
• Send requested service-related telephone or text communications
• Operate, maintain, secure, and improve our website and services
• Comply with applicable legal, regulatory, contractual, and recordkeeping requirements
• Prevent fraud, misuse, or security incidents

TEXT MESSAGE PRIVACY AND CONSENT

When you provide your mobile telephone number and expressly consent to receive text messages, UNICare Home Health Services may send conversational and service-related messages concerning inquiries, service coordination, scheduling, appointment reminders, caregiver updates, and administrative matters.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of receiving or purchasing services. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (813) 812-0417.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging program as necessary to provide the requested communications. We do not sell, rent, or disclose SMS consent information for third-party marketing.

SHARING OF INFORMATION

UNICare does not sell or rent personal information. We may share information only with:

• Employees and authorized personnel who need the information to perform their duties
• Service providers that help us operate our website, communications, scheduling, technology, or business operations
• Health plans, care coordinators, healthcare providers, or other parties when authorized or otherwise permitted by law
• Government agencies, regulators, courts, law enforcement, or other parties when required by law
• Professional advisers or parties involved in a business transaction, subject to appropriate confidentiality protections

Service providers are permitted to use information only as necessary to provide services to UNICare or as required by law.

HEALTH INFORMATION

Certain information handled in connection with home health services may be protected by federal or state healthcare privacy laws. When applicable, protected health information is handled according to our separate healthcare privacy practices and legal obligations. This website Privacy Policy does not replace any Notice of Privacy Practices that may apply to services provided by UNICare.

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, telephone communication, or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide services, resolve disputes, maintain appropriate business records, and comply with legal and regulatory requirements.

YOUR PRIVACY CHOICES

You may request access to, correction of, or deletion of personal information that you have provided to us, subject to applicable legal and recordkeeping requirements. You may also ask us to stop certain communications.

To stop text messages, reply STOP. To request assistance regarding text messages, reply HELP or call (813) 812-0417. Opting out of text messages does not prevent us from contacting you through other permitted methods when necessary.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties. UNICare is not responsible for the privacy practices, security, or content of those third-party websites. We encourage visitors to review the privacy policy of each website they visit.

CHILDREN’S PRIVACY

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. A parent or legal guardian should contact us if they believe a child has provided information through the website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the website after an update indicates acknowledgment of the revised policy.

CONTACT US

For questions about this Privacy Policy or our privacy practices, contact:

UNICare Home Health Services LLC
120 E. Pine Street, Suite 4
Lakeland, FL 33801
Phone: (813) 812-0417
Website: www.unicarefl.com